Terms and Conditions

Last Updated: 15 July 2026

Welcome to Velkado. These Terms & Conditions govern your use of www.velkado.shop and all purchases made through our website. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. About Velkado

Velkado is an online store offering premium honey, propolis, royal jelly, beeswax, and natural wellness products. We are committed to providing high-quality products and a secure shopping experience.

Website:
https://velkado.shop

Email:
support@velkado.shop

2. Acceptance of Terms

By using this website or placing an order, you confirm that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You agree to comply with these Terms & Conditions.

3. Orders

Our WooCommerce store allows customers to purchase products directly online.

Once an order has been successfully placed, you will receive an order confirmation email. Acceptance of an order is subject to product availability and successful payment authorization.

Velkado reserves the right to refuse or cancel any order if fraud, pricing errors, or other issues are suspected.

4. Product Information

We strive to ensure that all product descriptions, images, ingredients, and pricing are accurate.

However:

  • Product packaging may occasionally differ from website images.
  • Colours may vary depending on your screen.
  • Product availability may change without notice.

We reserve the right to correct any errors or inaccuracies at any time.

5. Health Disclaimer

The information provided on Velkado is for general informational purposes only.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Always:

  • Read product instructions before use.
  • Perform a patch test before using skincare products.
  • Consult a qualified healthcare professional before using supplements or natural products if you are pregnant, nursing, taking medication, or have a medical condition.

Individual results may vary depending on age, health, lifestyle, skin type, and other personal factors.

6. Pricing

All prices displayed on Velkado are shown in British Pounds Sterling (£ GBP) unless otherwise stated.

Prices include applicable taxes where required.

We reserve the right to change prices at any time without prior notice.

7. Payments

We accept secure payments through WooCommerce-supported payment gateways, including:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay / Google Pay (where available)

Payments are securely processed by trusted third-party payment providers. Velkado does not store your full payment card details.

8. Fraud Prevention

To protect our customers, all orders may be subject to security verification.

If fraudulent activity is suspected, we reserve the right to:

  • Delay processing
  • Request additional verification
  • Cancel the order
  • Issue a full refund where appropriate

9. Promotions & Discount Codes

Discount codes and promotional offers:

  • Cannot be combined unless stated otherwise.
  • Must be entered during checkout.
  • Cannot be applied after an order has been completed.
  • May expire without notice.

Velkado reserves the right to modify or withdraw promotions at any time.

10. Shipping

Orders are processed during normal business days.

Delivery times are estimates only and may vary depending on the courier and destination.

Velkado is not responsible for delays caused by:

  • Courier services
  • Customs inspections
  • Weather conditions
  • Public holidays
  • Circumstances beyond our control

Please refer to our Shipping Policy for complete shipping information.

11. Returns & Refunds

Due to the nature of our products, we generally do not accept returns of opened or used items.

You may be eligible for a replacement or refund if:

  • You receive the wrong product.
  • The product arrives damaged.
  • The product is defective.
  • The product is missing from your order.

Claims should be reported within 48 hours of delivery and supported with photographs where applicable.

Please review our Refund Policy for complete details.

12. Intellectual Property

All content on Velkado, including but not limited to:

  • Product images
  • Graphics
  • Logos
  • Website design
  • Text
  • Icons
  • Branding
  • Videos

is the exclusive property of Velkado or its licensors and is protected under applicable copyright and intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

13. Limitation of Liability

Velkado shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the purchased product.

14. Privacy

Your personal information is processed in accordance with our Privacy Notice.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

15. Changes to These Terms

Velkado reserves the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page with the revised Last Updated date.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Velkado

Website:
https://velkado.shop

Email:
support@velkado.shop

By accessing or using www.velkado.shop, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, as well as our Privacy Notice, Shipping Policy, and Refund Policy.

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