Refund Policy
Last Updated: 15 July 2026
At Velkado, customer satisfaction is important to us. We carefully inspect all products before dispatch; however, if there is an issue with your order, please review the policy below.
Returns & Cancellations
Due to the nature of our honey, apitherapy, and wellness products, we generally do not accept returns, exchanges, or order cancellations once an order has been placed and processed.
Eligible Refund or Replacement Requests
A refund or replacement may only be approved in the following circumstances:
- You received an incorrect product.
- Your order arrived incomplete.
- The product was damaged during transit.
- The product packaging was broken or leaking.
- The product was defective or unusable upon delivery.
- The product received has incorrect labeling.
- The product has expired before delivery.
Each request will be reviewed individually by our customer support team.
How to Submit a Claim
If your order qualifies under the conditions above, please contact us within 48 hours of receiving your order.
Please email us at:
Your request should include:
- Your Order Number
- Full Name
- A brief description of the issue
- Clear photographs showing the product and the problem
- Photos of the shipping packaging (if applicable)
Providing complete information helps us process your request as quickly as possible.
Review Process
Once we receive your request, our team will review the information and may contact you for additional details if required.
If your claim is approved, Velkado will, at its discretion:
- Send a replacement product, or
- Issue a full or partial refund to the original payment method.
Refunds, where approved, are typically processed within 5–10 business days, depending on your payment provider.
Non-Refundable Situations
Refunds or replacements will not be provided for:
- Change of mind after purchase.
- Incorrect product selection by the customer.
- Incorrect shipping information provided during checkout.
- Delays caused by courier services after dispatch.
- Minor packaging imperfections that do not affect the quality or safety of the product.
- Damage caused by improper storage or misuse after delivery.
Customer Responsibility
Customers are responsible for ensuring that all order details, including shipping address, contact information, and product selections, are accurate before completing the purchase.
Velkado cannot be held responsible for delivery issues resulting from incorrect information provided by the customer.
Contact Us
If you have any questions regarding this Refund Policy or need assistance with your order, please contact us:
Velkado
Website:
https://velkado.shop
Email:
support@velkado.shop