Frequently Asked Questions (FAQs)
Q. What products does Velkado offer?
Velkado specializes in premium bee-derived wellness products, including Raw Honey, Propolis, Royal Jelly, Bee Pollen, Beeswax, and other Apitherapy Essentials.
Q. Do you ship internationally?
No, Currently we are just shipping in United Kingdom.
Q. How long does shipping take?
Orders are usually processed within 1 business day.
Estimated delivery times:
- United Kingdom: 2–5 Business Days
Q. How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email containing your tracking number and courier details.
Q. Do you offer free shipping?
Free shipping is applied on all orders.
Q. Which payment methods do you accept?
We accept secure payments through:
- Paypal
Q. Can I cancel my order?
Orders can only be cancelled before they have been processed for dispatch. Please contact our support team immediately if you need assistance.
Q. How can I contact Velkado?
You can reach us anytime through our Contact Form or by emailing:
Product FAQs
Q. Is your honey 100% pure?
Yes. Our honey is carefully selected to ensure it is 100% pure, natural, and free from artificial additives or preservatives.
Q. Does raw honey crystallize?
Yes. Crystallization is a completely natural process and is a sign of pure honey. It does not affect the quality or nutritional value.
Q. How should I store honey?
Store honey in a cool, dry place away from direct sunlight. Refrigeration is not recommended as it may accelerate crystallization.
Q. Is your honey suitable for children?
Honey should not be given to infants under 12 months of age. For older children and adults, it can be enjoyed as part of a balanced diet.
Q. What is Propolis?
Propolis is a natural resin collected by bees from plants and tree buds. It has been traditionally used for its natural protective properties and is widely valued in apitherapy.
Q. What is Royal Jelly?
Royal Jelly is a nutrient-rich substance produced by honeybees to feed the queen bee. It contains naturally occurring proteins, vitamins, amino acids, and minerals.
Q. What is Beeswax used for?
Beeswax is commonly used in natural skincare products, lip balms, candles, and DIY cosmetic formulations due to its moisturizing and protective properties.
Q. Are your products natural?
Yes. We carefully source high-quality natural ingredients while maintaining strict quality standards for every product we offer.
Q. Do your products contain preservatives?
Our products are selected to maintain their natural quality. Individual ingredients may vary by product, so please refer to each product label for complete ingredient information.
Q. Can I use your products for medical treatment?
No. Our products are intended for general wellness and everyday use only. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult your healthcare professional regarding any medical concerns.
Q. What should I do if my product arrives damaged?
Please contact us within 48 hours of delivery with your order number and clear photographs of the product. Our support team will review your request and assist you promptly.
Q. Do you offer wholesale or bulk orders?
Yes. For wholesale enquiries, business partnerships, or bulk purchases, please contact us at: