Shipping Policy
Last Updated: 15 July 2026
At Velkado, we are committed to delivering your order safely and as quickly as possible. Please review our shipping policy before placing your order.
Free Shipping
Free Standard Shipping is applied on all orders.
Order Processing
Orders are processed during our normal business hours, Monday to Friday, excluding weekends and public holidays.
- Orders placed before 12:00 PM (local time) are generally processed on the same business day.
- Orders placed after 12:00 PM will be processed on the next business day.
- Orders placed after 12:00 PM on Friday, or during weekends or public holidays, will be processed on the next available business day.
Please note that processing your order does not mean it has been shipped. Orders are dispatched once payment has been verified and the products are prepared for shipment.
Delivery Times
Estimated delivery times are:
- United Kingdom: 2–5 business days
Delivery estimates are provided as a guide only and may vary due to customs clearance, courier delays, weather conditions, or other circumstances beyond our control.
Shipping Carriers
Velkado works with trusted courier partners to ensure reliable delivery.
The shipping carrier is selected based on your delivery location, package size, and the most efficient available service.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number (where available).
You can use the tracking information provided by the courier to monitor your shipment’s progress.
If you require assistance regarding your shipment, please contact our customer support team.
Delivery Responsibility
Customers are responsible for providing accurate and complete shipping information during checkout.
Velkado cannot be held responsible for delays or failed deliveries resulting from:
- Incorrect or incomplete delivery addresses
- Customer unavailability
- Refused deliveries
- Courier delays
- Customs inspections
- Events beyond our reasonable control
If a package is returned to us because it could not be delivered, additional shipping charges may apply to resend the order.
Address Changes
If you need to update your delivery address after placing an order, please contact us as soon as possible at:
Address changes can only be made before your order has been dispatched.
Delayed Shipments
While we always strive to deliver orders on time, occasional delays may occur.
If your shipment is delayed, our support team will gladly assist you in communicating with the courier and resolving any delivery issues.
However, once an order has been handed over to the shipping carrier, delivery times are outside Velkado’s direct control.
Shipping Costs
Shipping fees is totally free.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Velkado
Website:
https://velkado.shop
Email:
support@velkado.shop